FAQs

Orders placed Monday-Friday before 5 PM CST will begin processing that day, excluding holidays, and usually ships within 2 business days pending availability and credit verification. All orders placed after 5 PM CST will begin processing the next business day. Orders placed on Friday after 5 PM CST will begin processing on the following Monday. We will contact you with a follow-up email if we need additional identification provided for credit verification. 

E-Cards can be used immediately after payment processing.

You will receive an order confirmation once your order has been successfully transmitted. In addition, a shipping confirmation e-mail will be sent once your order has been shipped. This confirmation will include the tracking number for your package.

We ship all orders via USPS & FedEx. Once orders are packed and shipped, US packages typically take 2-5 days to arrive; International packages typically take 6-12 days to arrive.

Customers are responsible for all International duties, taxes, port handling fees and other customs charges.

DoAm4Salone LLC is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, DoAm4Salone LLC will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to further investigate.

We do not accept e-card cancellations. To edit an order you placed, please 'Contact Us' through our contact form with the subject line 'Edit Order' followed by your order number (e.g. 'Edit Order #1234').

All payments accepted on the site are processed by AfterPay, Apple Pay, PayPal and Shopify, and as such, your information is protected.

DoAm4Salone

Our DoAm4Salone gear are limited editions that will not be re-stocked. Please subscribe to our VIP Club to receive exclusive product release updates and discounts!

Gbran

Follow us on Instagram for our next restock date. You should join to our VIP Club to receive exclusive Gbran product release updates and discounts!

We use all natural ingredients.

Click the link for full instructions on how to use our products.

We are not liable for any damaged items while in transit. However, please contact us within 48 hours of delivery through our contact form to inform us of your damaged item(s). We will request photos and videos to evaluate the damage to properly assess the situation.

In the HOT SEASONS we do our very best to ensure your BUTTERS arrive in a solid condition but we can not guarantee that they will not melt during the delivery process. The good news is, melted body butter is perfectly safe to use and the melting will not affect the quality of the whipped butter!

1. Please monitor the delivery of your butter(s) to ensure it doesn't sit outside or in the mailbox for long

2. If your butter melts simply place it in a dry cool area to harden

Our Artisan soaps are handcrafted with high quality ingredients specifically chosen to ensure a long lasting and cleansing soap. Handmade in small batches at our soap studio in Houston, our bars are individually cut by hand, while we aim for our bars to weight 4.5 oz (170 g) per bar, there might be a slight variation in size and color. The fragrance oils used in our soaps are all Phthalate FREE and our products are cruelty free.

When properly taken care of, handmade soap can last sometimes longer than commercial soaps. We recommend you keep your soap bar in a dry, ventilated area and allow the water to fully drain after each use.

Since all of our soaps are handcrafted and handmade, we do our best to describe and photograph its physical qualities. The soap you receive may not look exactly like the one in the picture but that is because every bar of soap is very unique in it being specially handmade and hand cut.

Per FDA Regulations, Gbran cannot and will not make any medical claims based on any soap or body butter ingredients. The main purpose of the soap is to cleanse, we are not medical professionals or healthcare professionals. The main purpose of the body butter is to moisturize, we are not medical professionals or healthcare professionals.

If any product causes irritation, discontinue use immediately and consult a physician.

If you have any additional questions, feel free to 'Contact Us' through our contact form.